Privacy Policy

Ferotehna d.o.o. respects its users’ privacy and is committed to protecting personal data in accordance with applicable regulations, including the General Data Protection Regulation (EU) 2016/679 (GDPR).

This Privacy Policy explains which personal data we collect, the purposes for which we process it, how we protect it, and what rights users have.

1. Data controller

The controller of personal data is:

Ferotehna d.o.o.
Kukuljanovo 364, 51227 Kukuljanovo, Croatia
E-mail: info@ferotehna.com
Web: www.ferotehna.com

2. Personal data we collect

We collect only the data necessary for providing services and operating the website, including:

• first and last name
• company name (for business users)
• delivery and/or billing address
• e-mail address
• phone number
• data required for processing orders, offers, and invoices
• data voluntarily provided by the user via forms or e-mail communication
• technical data (IP address, browser type, operating system, access time)

3. Purpose of personal data processing

We process personal data for the following purposes:

• processing orders and fulfilling contractual obligations
• issuing offers and invoices
• communicating with users regarding products, orders, and services
• enabling user account registration and login
• complying with legal and accounting obligations
• improving the functionality, security, and user experience of the website

Data will not be used for purposes that are not consistent with the above.

4. Legal basis for processing

Personal data processing is based on:

• performance of a contract or steps taken before entering into a contract
• compliance with legal obligations (e.g., tax and accounting regulations)
• legitimate interest of the data controller
• user consent, where applicable

5. Data retention and security

Personal data is stored only for as long as necessary to achieve the purpose of processing or as required by applicable laws.

We apply appropriate technical and organizational security measures to prevent unauthorized access, loss, alteration, or misuse of personal data.

6. Sharing of personal data

Ferotehna d.o.o. does not sell or transfer personal data to third parties.

Data may be shared exclusively with trusted business partners (e.g., delivery services, IT and hosting providers, accounting services) solely to fulfill contractual and legal obligations, with appropriate data protection measures in place.

7. Cookies

The website uses cookies to ensure proper operation, analyze visits, and improve user experience.

Users can manage cookies at any time through their internet browser settings. Detailed information is available in the Cookie Policy.

8. User rights

Users have the right to:

• access their personal data
• correct inaccurate data
• request deletion of data, where legal conditions are met
• restrict processing
• object to processing
• data portability
• withdraw consent at any time

To exercise their rights, users may contact: info@ferotehna.com

9. Right to lodge a complaint

If you believe that personal data is being processed in violation of regulations, you have the right to lodge a complaint with the competent authority:

Croatian Personal Data Protection Agency (AZOP)
www.azop.hr

10. Changes to the Privacy Policy

Ferotehna d.o.o. reserves the right to amend this Privacy Policy. All changes will be published on the website and shall enter into force upon publication.